Custom E-commerce Platform for GUN - eServe Cloud

Custom E-commerce Platform for GUN

Project Name
E-Commerce Marketplace platform

Project Scope

Develop a ecommerce application which acts as a market place using cloud – agnostic open source technologies. Provide a platform which allows for trading and bidding of a niche category of goods. Build a PWA

Duration
3+ years in operation

Client Background & Initial Challenges

Existing app was not scalable and lacked lots of features
Technology upgrade was needed as existing technologies were not upgradable.

Goals & KPIs

Provide excellent user experience
Develop very challenging modules like trade and bidding.
Comply with data from public federal sources
Highly scalable platform with all the bells and whistles of a ecommerce application and more

Solution Components

Progressive PWA: A very modern and powerful progressive app.
Market place module with search and handling all ecommerce activities
Notifications module for prompt communication
Integration with payment systems, delivery systems, forum frameworks.

Technical Architecture & Tools

Development Process
Methodology (e.g., Agile iterations)

Results & Impact

Reduced average resolution time - to

90

secs per ticket via AI Bots

Case deflection via self-service – achieved close

23-40 %

deflection rate

Scalability across seven years – total downtime of

10 mins over 7 years

Customer Benefits

Improved satisfaction and response times

24/7 support with multilingual capabilities

Flexible, evolving system meeting enterprise demands